Terms and Conditions for Partners

1. Acceptance of Terms

By applying to become a partner on E-Bike Platform Cavite ("the Platform"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not apply or use our Platform.

2. Definitions

• "Platform" refers to E-Bike Platform Cavite, including our website and services.
• "Partner" or "Vendor" refers to businesses that have been approved to list products and services on the Platform.
• "Shop" refers to a physical or online store operated by a Partner.
• "Product" refers to e-bikes, parts, accessories, or any other items listed for sale.
• "Subscription" refers to the paid service plan required for Partners to access certain Platform features.
• "Customer" refers to users who purchase products from Partners through the Platform.

3. Partner Eligibility

To become a Partner on the Platform, you must:

• Be a legitimate business entity registered in the Philippines
• Have a valid Business Permit or DTI Registration
• Operate within Cavite, Philippines or serve customers in Cavite
• Provide accurate and complete information during registration
• Submit all required business documents
• Have the legal capacity to enter into a binding contract
• Comply with all applicable laws and regulations

4. Partner Registration

4.1 Application Process

• Partners must complete the registration form with accurate information
• All required documents must be submitted (Business Permit, Valid ID, etc.)
• Applications will be reviewed by Platform administrators
• Approval is at the sole discretion of the Platform
• Partners will be notified of approval or rejection via email

4.2 Required Documents

• Business Permit or DTI Registration: Proof of legitimate business operation
• Valid ID: Government-issued identification of owner or authorized representative
• Additional Documents: May include BIR Certificate, Lease Agreement, or other relevant documents

4.3 Account Security

• Partners are responsible for maintaining the security of their account credentials
• Notify the Platform immediately of any unauthorized account activity
• Partners are liable for all activities under their account

5. Subscription Plans

5.1 Subscription Requirement

Partners must maintain an active subscription to access certain Platform features, including:

• Adding and managing shop listings
• Creating and updating product listings
• Managing orders and customer communications
• Accessing analytics and reporting features
• Receiving customer inquiries and leads

5.2 Subscription Plan

The Platform offers a subscription plan that provides access to all Platform features for Partners. The subscription plan includes:

• Adding and managing shop listings
• Creating and updating product listings
• Managing orders and customer communications
• Accessing analytics and reporting features
• Receiving customer inquiries and leads
• All other Platform features available to Partners

Subscription features, pricing, and terms are subject to change with notice to Partners.

5.3 Subscription Payment

• Subscriptions are billed on a monthly or annual basis
• Payment must be made in advance for the subscription period
• Accepted payment methods include credit card, bank transfer, and GCash
• Failed payments may result in subscription suspension or termination
• Refunds are subject to Platform refund policy

5.4 Subscription Renewal

• Subscriptions automatically renew at the end of each billing period
• Partners will be notified before renewal
• Partners can cancel auto-renewal at any time
• Cancellation takes effect at the end of the current billing period

5.5 Subscription Cancellation

• Partners may cancel their subscription at any time
• Cancellation must be done through the Partner dashboard or by contacting support
• Access to subscription features continues until the end of the paid period
• No refunds for unused portions of the subscription period unless required by law

5.6 Subscription Suspension

• The Platform may suspend subscriptions for non-payment, violation of terms, or other reasons
• Suspended Partners lose access to subscription features
• Partners may reactivate subscriptions by resolving the issue
• Prolonged suspension may result in account termination

6. Shop and Product Listings

6.1 Shop Listings

• Partners may create and manage shop listings on the Platform
• Shop information must be accurate and up-to-date
• Partners are responsible for maintaining their shop listings
• The Platform reserves the right to edit or remove shop listings

6.2 Product Listings

• Partners may list products for sale on the Platform
• Product information must be accurate, including descriptions, images, specifications, and pricing
• Partners are responsible for maintaining product availability and stock levels
• Misleading or false product information is prohibited
• The Platform reserves the right to remove product listings that violate these terms

6.3 Product Images and Content

• Partners must own or have rights to use all product images and content
• Images must accurately represent the products
• Prohibited content includes copyrighted material without permission, offensive content, or misleading information
• The Platform may remove content that violates these terms

7. Orders and Transactions

7.1 Order Processing

• Partners are responsible for processing and fulfilling orders placed through the Platform
• Orders must be processed in a timely manner
• Partners must notify customers of order status changes
• Partners are responsible for order accuracy and quality

7.2 Payment Processing

• The Platform facilitates transactions but is not directly involved in payment processing
• Partners are responsible for collecting payments from customers
• Payment methods include Cash on Delivery (COD) and GCash
• Partners must handle payment disputes directly with customers

7.3 Order Cancellation

• Partners may cancel orders if products are out of stock or unavailable
• Customers must be notified promptly of cancellations
• Refunds must be processed according to Platform refund policy

8. Delivery and Shipping

• Partners are responsible for delivery and shipping of products
• Delivery must be within Cavite, Philippines as specified
• Partners must set appropriate shipping fees
• Delivery times must be communicated to customers
• Partners are responsible for delivery issues and disputes

9. Customer Service

• Partners are responsible for providing customer service to their customers
• Partners must respond to customer inquiries in a timely manner
• Partners must handle customer complaints and disputes professionally
• The Platform may assist in dispute resolution but is not responsible for Partner-customer disputes

10. Pricing and Fees

10.1 Product Pricing

• Partners set their own product prices
• Prices must be displayed in Philippine Peso (₱)
• Partners are responsible for pricing accuracy
• Price changes must be updated promptly on the Platform

10.2 Platform Fees

• Partners pay subscription fees to access Platform features
• Additional fees may apply for premium features or services
• Fees are subject to change with notice to Partners
• All fees are non-refundable unless required by law or Platform policy

10.3 Commission (if applicable)

• The Platform may charge a commission on sales made through the Platform
• Commission rates will be disclosed to Partners
• Commissions are calculated and charged according to Platform policies

11. Partner Responsibilities

• Provide accurate and complete business information
• Maintain accurate product listings and availability
• Process and fulfill orders in a timely manner
• Provide quality products and customer service
• Comply with all applicable laws and regulations
• Respect intellectual property rights
• Maintain the security of account credentials
• Notify the Platform of any changes to business information

12. Platform Responsibilities

• Provide a functional Platform for Partners to list products and services
• Process Partner applications in a timely manner
• Maintain Platform security and availability
• Provide customer support to Partners
• Protect Partner data and privacy
• Notify Partners of Platform updates and changes

13. Prohibited Activities

Partners are prohibited from:

• Listing prohibited or illegal products
• Providing false or misleading information
• Engaging in fraudulent activities
• Violating intellectual property rights
• Spamming or harassing customers
• Manipulating reviews or ratings
• Circumventing Platform fees or policies
• Using the Platform for unauthorized purposes

14. Intellectual Property

• Partners retain ownership of their content, including product images and descriptions
• Partners grant the Platform a license to use their content on the Platform
• The Platform's content, including logos and trademarks, is the property of the Platform
• Partners may not use Platform content without permission
• Partners must respect third-party intellectual property rights

15. Data and Privacy

• The Platform collects and processes Partner data in accordance with our Privacy Policy
• Partner data is used to provide Platform services and improve user experience
• The Platform implements security measures to protect Partner data
• Partners have the right to access, correct, or delete their data
• Partners must comply with data protection laws and regulations

16. Termination

16.1 Partner Termination

• Partners may terminate their account at any time
• Termination must be done through the Partner dashboard or by contacting support
• Outstanding obligations must be fulfilled before termination
• Active subscriptions will continue until the end of the paid period

16.2 Platform Termination

• The Platform may terminate Partner accounts for violation of terms, non-payment, or other reasons
• Termination may be immediate or with notice, depending on the violation
• Partners will be notified of termination and the reason
• No refunds will be provided for terminated accounts unless required by law

16.3 Effects of Termination

• Terminated Partners lose access to Platform features
• Shop and product listings may be removed
• Pending orders must still be fulfilled
• Outstanding fees must be paid

17. Limitation of Liability

To the maximum extent permitted by law:

• The Platform is provided "as is" without warranties of any kind
• The Platform is not liable for indirect, incidental, or consequential damages
• The Platform's total liability shall not exceed the amount paid by the Partner in the past 12 months
• The Platform is not responsible for Partner-customer disputes
• The Platform is not liable for product quality, delivery issues, or customer service

18. Indemnification

Partners agree to indemnify and hold the Platform harmless from any claims, damages, losses, or expenses arising from:

• Partner's use of the Platform
• Partner's products or services
• Partner's violation of these terms
• Partner's violation of any laws or regulations
• Partner's infringement of intellectual property rights

19. Dispute Resolution

19.1 Partner-Platform Disputes

• Disputes between Partners and the Platform should first be resolved through direct communication
• Contact customer support for assistance
• If direct resolution fails, disputes may be escalated to Platform management

19.2 Legal Jurisdiction

• These terms are governed by the laws of the Philippines
• Any disputes will be subject to the exclusive jurisdiction of courts in Cavite, Philippines
• Both parties agree to attempt mediation before pursuing legal action

20. Modifications to Terms

• The Platform reserves the right to modify these terms at any time
• Changes will be posted on this page with an updated "Last Updated" date
• Partners will be notified of material changes via email or Platform notifications
• Continued use of the Platform after changes constitutes acceptance
• Partners may terminate their account if they do not agree to changes

21. Force Majeure

The Platform is not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, labor strikes, or internet/telecommunications failures.

22. Contact Information

For questions, concerns, or support regarding these Terms and Conditions, please contact us:

• Email: partners@ebike-cavite.com
• Phone: +63 912 345 6789
• Address: Cavite, Philippines
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (PHT)

23. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original.

24. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and E-Bike Platform Cavite regarding your partnership with the Platform.